Abstract
The Total Quality Management approach has been used by AT&T with considerable success, as indeed it has by other major corporations. In this article, David Gilfoil and Mark Kilian describe the TQM approach adopted by AT&T and then apply this approach to the industry–education interface. Contrasting it with traditional approaches to the relationship between industry and education, they show that the TQM approach can be used to understand and improve the vital link between the two sectors. They end with a list of specific recommendations for moving the relationship forward.
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