We have recently seen the rapid dissemination of new management techniques such as TQM to the developing world, mainly through joint ventures. This paper hopes to throw some light on the impact of TQM on the organisation of work and industrial relations in a leading company in Turkey, and how it is experienced by employees. The case study illustrates that the extension of modern management techniques to developing countries can benefit labour. It also suggests that workers and unions face new challenges for which they may not be well prepared.
Get full access to this article
View all access options for this article.
References
1.
Brenner, R. (1998) `The Economics of Global Turbulence', New Left Review, May/June, 229.
2.
Brisa (1996) Application For the European Quality Award, İstanbul: Brisa.
3.
Brisa (1998) Politikalarla Yönetim El Kitabi (Management by Policies Handbook). Place of publication unspecified. Brisa.
4.
Brisa-Lastik-İş (1996) Toplu İş Sözleşmesi (Collective Agreement). Place of publication unspecified.
5.
Delbridge, R. , Turnbull, P. and Wilkinson, B. (1992), `Pushing Back the Frontiers: Management Control and Work Intensification under JIT/TQM Regimes', New Technology, Work and Employment, 7, 2, 97-106.
6.
Demirkan, M. (1997) Toplam Kalite Yönetimi ve Türk Endüstri İlişkileri Sistemine Etkileri (TQM and its impact on Turkish Industrial Relations System), Adapazari: Değişim.
7.
Fitzgerald, I. , Rainnie, A. and Stirling, J. (1996), `Coming to Terms with Quality: UNISON and the Restructuring of Local Government', Capital and Class, Summer, 59, 103-134.
8.
Humphrey, J. (1993) `Japanese Production Management and Labour Relations in Brazil', The Journal of Developing Studies, 30, 1, 92-114.
9.
Humphrey, J. (1994) ` “Japanese” Methods and the Changing Position of Direct production Workers: Evidence from Brazil', in T. Elger and C. Smith (eds), Global Japanization: The Transnational Transformation of the Labour Process, London: Routledge, 327-347.
10.
Humphrey, J. (1995) `The Adoption of Japanese Management Techniques in Brazilian Industry', Journal of Management Studies, 3, 6, 767-787.
11.
ITO (1998) Monthly Economic Figures, March 1998, Istanbul: ITO.
12.
Kaplinsky, R. (1995), `Technique and System: The Spread of Japanese Management Techniques to Developing Countries', World Development, 23 (1) 57-71.
13.
Kenney, M. and Florida, R. (1993) Beyond Mass Production: The Japanese System and Its Transfer to the U.S, Oxford: Oxford University Press.
14.
Lastik-İş Dergisi, May 1994.
15.
Lastik-İş, March 1995.
16.
Lastik-İş (1998) Toplu-İş Sözleşmesi Önerisi (A Proposal for a new Collective Agreement), Place of publication unspecified.
17.
MESS (1996) MESS Üyelerinde İstatiksel Kalite Kontrolü (Statistical Process Control Among MESS Affiliates), İstanbul: MESS.
18.
Necef, S. (1994) `Yeni Uretim Organizasyonlari ve Emegin Degisen Konumu' (New Production Organizations and Changing Position of Labour), unpublished Ph.d thesis, Institute of Social Studies, Marmara University, İstanbul.
19.
Oliver, N. and Wilkinson, B. (1992), The Japanization of British Industry, Cambridge: Blackwell.
20.
Once Kalite (Quality First), January 1995.
21.
Parlak, Z. (1998) The Restructuring in the Turkish Car Industry: Lean Production, International Centre for Labour Studies Working Paper, Manchester: University of Manchester.
22.
Petrol-İş 1992 Yearbook, İstanbul.
23.
Posthuma, A. C. (1994) `Japanese Production Techniques in Brazilian Automobile Components Firms: A Best prectice Model or basis for Adaptation', in T. Elger and C. Smith (eds), Global Japanization: The Transnational Transformation of the Labour Process, London: Routledge, 348-376.
24.
Power Ekonomi [Power Economy] (1996) `Turk Yoneticileri ve Toplam Kalite Yonetimi (Turkish Managers and Total Quality Management), Issue 8, pp. 69-71.
25.
Silver, J. (1987) `The Ideology of Excellence: Management and Neo-Conservatism,'Studies in Political Economy, 24, Autumn, 105-129.
26.
Wasti, S.A. (1998) `Cultural Barriers in the Transferability of Japanese and American Human Resources Practices to Developing Countries: The Turkish Case', International Journal of Human Resources Management, 9, 4, 608-631.
27.
Wilkinson A. , Redman, T, Snape, A. and Marchington, M. (1998) Managing with TQM: Theory and Practice, Macmillan: Houndmills.
28.
Wilkinson, A. and Willmott, H. (1995), `Introduction', in A. Wilkinson and H. Willmott (eds), Making Quality Critical: New Perspectives on Organisational Change, London: Routledge, 1-32.
