Bain, P. and Taylor, P. (2000) `Entrapped by the “Electronic Panopticon”? Worker Resistance in the Call Centre', New Technology, Work and Employment, 15, 1, 2-18.
2.
Dalton, M. (1959) Men Who Manage: Fusions of Feeling and Theory in Administration, John Wiley and Sons, London.
3.
Fernie, S. and Metcalf, D. (1998) (Not) Hanging on the Telephone: Payment Systems in the New Sweat Shops, Centre for Economic Performance, London School of Economics.
4.
Mulholland, K. (1999) `Back to the Future: A Call Centre and New Forms of Direct Control', paper presented at the 17th International Labour Process Conference, School of Management, Royal Holloway, University of London, 29-31 March 1999.
