3. Lenz S, Myers S, Nordlund S, Sullivan D, Vasista V.Benchmarking: Finding ways to improve. Joint Comm IQ Improve.1994;20(5):250–259.
4.
4. Paz HL, Livingston J.Using a benchmarking system to improve patients' care and assist in technology assessment. Phys Exec.1996;22(3):10–12.
5.
5. Spendolini MJ.The Benchmarking Book. New York, NY: American Management Association; 1992.
6.
6. Semeah RM.Conversation with CHAP: The role of benchmarking in home health care. N&HC Perspect Commun. 1995;16(6):343.
7.
7. Russell RS, Taylor BW, Ill.Production and Operations Management: Focusing on Quality and Competitiveness. Engle-wood Cliffs, NJ: Prentice-Hall; 1995.
8.
8. Power M.Calculating productivity. Caring.1987;6(7):38–41.
9.
9. Harris MD.The impact of one federal regulation on nursing productivity. Caring. 1989;8(9):66–68, 72, 74.
10.
10. Handy J.Productivity: The eternal management challenge. Home Healthcare Nurse. 1988;6(3):8, 9.
11.
11. Benefield LE.Evaluating productivity. In: Harris MD, ed. Handbook of Home Health Care Administration. Gaithersburg, MD: Aspen Publishers; 1994.
12.
12. American Health Consultants.Hosp Home Health. 1992; 9(7):85–92.
13.
13. Madera-Vanderlinde O.A tool for monitoring productivity in a home health agency. Caring. 1987;6(7):4214.
14.
14. American Health Consultants.Hosp Home Health. 1994; 11 (4):45–48.
15.
15. McKeon T.Benchmarks and performance indicators: Two tools for evaluating organizational results and continuous quality improvement efforts. J Nurs Care Q.1996;10(3):12–17.
16.
16. Anglin LT.Caseload management: A model for agencies. Home Healthcare Nurse.1992;10(3):26–31.
