The quality of the pharmacy director-clinical pharmacist relationship is critical not only to the professional development success of the clinical pharmacist and the intrinsic satisfaction of the pharmacy director but also to the likelihood of the clinical pharmacist’s staying at the institution. This article advocates the incorporation of supportive communication principles into a regularly scheduled personal management interview program between pharmacy directors and their clinical pharmacists. A detailed discussion of how pharmacy directors might implement a personal management interview program that incorporates 8 principles of supportive communication is provided.
1. Steil L, Barker L, Watson K. Effective Listening: Key to Your Success. New York, NY: Addison-Wesley.
2.
2. Brownell J. Perceptions of effective listeners. Journal of Business Communication. 1990;27:401-415.
3.
3. Haas JW, Arnold CL. An examination of the role of listening in judgments of communication of coworkers. Journal of Business Communication. 1995;22:123-139.
4.
4. Whetten DA, Cameron KS. Developing Management Skills. 5th ed.Upper Saddle River, NJ: Prentice Hall; 2002.
5.
5. Knapp ML, Vangelisti AL. Interpersonal Communication and Human Relationships. Boston, Mass: Allyn & Bacon; 1996.
6.
6. Boss WL. Team building and the problem of regression: the personal management interview as an intervention. J Appl Behav Sci. 1983;19:67-83.
7.
7. Hyman R. The psychology of deception. Annu Rev Psychol. 1989;40:133-154.
8.
8. Schnake ME, Dumler MP, Cochran DS, Barnett TR. Effects of differences in superior and subordinate perceptions of superiors’ communication practices. Journal of Business Communication. 1990;27:37-50.
9.
9. Cupach WR, Spitzberg BH. The Dark Side of Interpersonal Communication. Hillsdale, NJ: Lawrence Erlbaum; 1994.
