The authors analyze preference data of Flemish citizens regarding various aspects of e-government (e.g., front office, back office, e-democracy, e-administration). The results indicate that the common strategy of governments, to put more services online that is rewarded by benchmarking studies of most consultancy firms and the Organization for Economic Cooperation and Development (OECD), does not correspond to the demands of most citizens. Citizens, in short, demand better services, not more services online.
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3.
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6.
Steyaert, J., Gutschoven, C., & Buellens, K. (2003). De adoptie van nieuwe media door de Vlaamse bevolking. De grens bijna bereikt [The adoption of new media by the Flemish people: The limit is almost reached]. In Vlaanderen gepeild 2003 (pp. 269-310). Brussels, Belgium: Ministry of the Flemish Community.
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Taylor, J., Snellen, I. M., & Zuurmond, A. (1997). Beyond BPR in public administration. Amsterdam: IOS Press.
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Thomas, J. C. (2003, March). E-Democracy, e-commerce, and e-research: Examining the electronic ties between citizens and governments. Paper prepared for American Society for Public Administration's 64th National Conference: The Power of Public Service, Washington, DC.
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Van de Walle, S., Kampen, J. K., Maddens, B., & Bouckaert, G. (2004). Sourcebook, veldwerkverslag en material bij de ‘Werken aan de Overheid' surveys [Sourcebook, fieldwork and data of the ‘Working On Government’ surveys]. Leuven, Belgium: Public Management Institute.
10.
West, D. W. (2004). E-government and the transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15-27.
