The scholar aims to enhance the nursing knowledge base by analyzing the concept of trust through Watson’s theoretical perspective. The scholar carefully follows the eight steps for conducting a Walker and Avant concept analysis and defines trust as authentic presence embodied with confidence of reliance. The scholar also presents a table that may assist others in clearly understanding other human phenomena from Watson’s theoretical perspective.
CheshinA.AmitA.GerbenA.van KleefG. A. (2018). The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants’ emotional displays shape customer trust and satisfaction. Organizational Behavior and Human Decision Processes, 144, 97-111. https://doi.org/10.1016/j.obhdp.2017.10.002
GonzalezK. M. (2017). Trust: A concept analysis with Watson’s theoretical perspective. Nursing Science Quarterly, 30(4), 356-360. https://doi.org/10.1177/0894318417724446
5.
GonzalezM. E. (2019). Improving customer satisfaction of a healthcare facility: Reading the customers’ needs. Benchmarking: An International Journal, 26(3), 854-870. https://doi.org/10.1108/BIJ-01-2017-0007
6.
HoangU.TannerB.Mahmoud-ElhajD.HoltJ.AsifM.FeltzA. (2024). Towards a unified measure of general interpersonal trust. Applied Psychology, 10(23), Article e40624. https://doi.org/10.1016/j.heliyon.2024.e40624
7.
HupceyJ. E.PenrodJ.MorseJ. M.MitchamC. (2001). An exploration and advancement of the concept of trust. Journal of Advanced Nursing, 36(2), 282-293. https://doi.org/10.1046/j.1365-2648.2001.01970.x
8.
HurleyR. (2011). The decision to trust: How leaders create high trust organizations. Jossey-Bass.
9.
JohnsJ. L. (1996). A concept analysis of trust. Journal of Advanced Nursing, 24, 76-83. http://dx.doi.org/10.1046/j.1365-2648.1996.16310.x
10.
MarsB. (2010). Count on me [Song]. On Doo-Wops & Hooligans. Elektra Records.
RadwinL. E.CabralH. J. (2010). Trust in Nurses Scale: Construct validity and internal reliability evaluation. Journal of Advanced Nursing, 66(3), 683-689. https://doi.org/10.1111/j.1365-2648.2009.05168.x
13.
TaxS. S.BrownS. W.ChandrashekaranM. (1998). Customer evaluations of service complaint experiences: implications for relationship marketing. The Journal of Marketing, 62(2), 60-76. https://www.jstor.org/stable/1252161
14.
WalkerL. O.AvantK. C. (2019). Strategies for theory construction in nursing (6th ed.). Pearson.
15.
WatsonJ. (1979). Nursing: The philosophy and science of caring. Little, Brown and Company.
16.
WatsonJ. (2007). Nursing: Human science and human care: A theory of nursing. Jones and Bartlett.
17.
WatsonJ. (2008). Nursing: The philosophy and science of caring (Rev. Ed.). University of Colorado Press.
18.
WatsonJ. (2018). Unitary caring science: The philosophy and praxis of nursing. University Press of Colorado.
19.
WatsonJ. (2021). Caring science as a sacred science (Rev. Ed.). Lotus Library.
20.
WongC. A.LaschingerH. K. S.CummingsG. G. (2010). Authentic leadership and nurses’ voice behavior and perceptions of care. Journal of Nursing Management, 18(8), 889-900. https://doi.org/10.1111/j.1365-2834.2010
21.
WoodA. M.LinleyP. A.MaltbyJ.BaliousisM.JosephS. (2008). The authentic personality: A theoretical and empirical conceptualization and the development of the Authenticity Scale. Journal of Counseling Psychology, 55(3), 385-399. https://doi.org/10.1037/0022-0167.55.3.385