The Elusive Benefits of the Technological Support of Knowledge Management

Brown, J. S. , & Duguid, P. (1998). Organizing knowledge. California Management Review, 40, 90-111.

Contractor, N. S. , & Monge, P. R. (2002). Managing knowledge networks. Management Communication Quarterly, 16, 249-258.

Contractor, N. , Zink, D. , & Chan, M. (1998). IKNOW: A tool to assist and study the creation, maintenance, and dissolution of knowledge networks. In T. Ishida (Ed.), Community computing and support systems (pp. 201-217). Berlin, Germany: Springer-Verlag.

Foner, L. (1998). Community formation via a distributed, privacy-protecting matchmaking system. In T. Ishida (Ed.), Community computing and support systems (pp. 359-376). Berlin, Germany: Springer-Verlag.

Iverson, J. O. , & McPhee, R. D. (2002). Knowledge management in communities of practice: Being true to the communicative character of knowledge. Management Communication Quarterly, 16, 259-266.

Lundvall, B. , & Johnson, B. (1994). The learning economy. Journal of Industry Studies, 1, 23-42.

McPhee, R. D. , Corman, S. R. , & Dooley, K. (2002). Organizational knowledge expression and management: Centering resonance analysis of organizational discourse. Management Communication Quarterly, 16, 274-281.

Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5, 14-37.

Polanyi, M. (1966). The tacit dimension. Garden City, NY: Doubleday.

Roberts, J. (2000). From know-how to show-how? Questioning the role of information and communication technologies in knowledge transfer. Technology Analysis & Strategic Management, 12, 429-443.

Walsham, G. (2002). What can knowledge management systems deliver? Management Communication Quarterly, 16, 267-273.

Wegner, D. M. (1995). A computer network model of human transactive memory. Social Cognition, 13, 319-333.