Abstract

Get full access to this article
View all access options for this article.
References
1.
British Rail
(1992 ) Quality through People: Process
Management
2.
Flood, R.L.
and
Jackson, M.C.
(1991 ) Creative Problem Solving . John Wiley & Sons .
3.
Murgatroyd, S.
and
Morgan, C.
(1993 ) Total Quality Management and the School . Open University Press .
4.
Sallis, E.
(1993 ) Total Quality Management in Education . Kogan Page .
