A simple post-service consumer survey is presented with which the lacta tion consultant can gather and analyze data to determine the extent to which services are meeting the needs of clients. The brief survey can be used to gather data from all clients or from a sample of clients. The survey can be administered by telephone or by postal return form. After analyzing the data obtained, the lactation consultant can iden tify where improvement in practice is needed. An additional "self assessment question naire" enables the lactation consultant to identify areas where personal growth is needed. JHL 12:50-53, 1996.
International Lactation Consultant Association : Recommendations and Competencies of Lactation Consultant Practice. Evanston, IL: ILCA, 1991; entire document.
2.
International Lactation Consultant Association : Standards of Practice for Lactation Consultant Practice . Evanston, IL: ILCA, 1995; entire document.
