Between 2012 and 2014, civilian conflict analysis and resolution researchers partnered with two American police departments to develop and pilot Insight Policing, a community-based, problem-solving policing strategy that integrates Insight conflict resolution skills with policing skills to help reduce retaliatory violence and enhance police legitimacy in the moment of enforcement. Although responding to conflict is familiar to police officers, Insight Policing offers a new orientation to do so. Its development was possible because the researchers were invited to collaborate, responded to the needs of the departments, and delivered their training in a way that was compatible with existing policing norms and practice. This article explores how the partnerships developed and the way that Insight conflict resolution principles guided their success.
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