An Exploratory Study of the Process and Problems of 360-Degree Feedback in Select IT Companies

Abstract

Ever-increasing competitive markets, changing business dynamics, technological advancements and specialization have made the traditional supervisor–employee feedback largely obsolete. To better compete globally, organizations have started to move from traditional hierarchical structures to team-based, flattened structures. Rating sources both inside and outside the organization provide key information that can help companies to be more adaptive. The practice of gathering performance feedback from multiple sources i.e 360-degree feedbackhas evolved from an innovative technique to a must-have tool in the overall performance and human resource management strategy. This article aims to explore the implementation of 360-degree feedback mechanisms in select IT organizations. Also, the article aims to explore the problems and challenges faced by employees in the implementation of multisource feedback. The article also provides suggestions for the improvement of 360-degree feedback process in IT industry.