Exploring Employee Satisfaction With Performance Management and the Challenges Faced in Context of IT Industry

Abstract

Performance management is considered to be a most significant HR process and has gained significant attention from both researchers and practitioners owing to its complexities and perceived problems. This research focuses on the satisfaction of employees with their employer’s performance management system in the context of the IT industry of India. IT companies represent a challenge for managers and employees, as knowledge workers are often asked to address multiple goals and projects simultaneously. Since managing the performance of knowledge workers has unique complexities, this research work is intended to shed light on the satisfaction of IT professionals related to the major dimensions of the performance management process: performance planning, feedback and coaching, performance review and outcomes (or consequences). Also, the article aims to explore the challenges faced by employees during the implementation of a performance management system. The findings of this study have implications for the working of IT organizations to improve the effectiveness of efforts to manage knowledge workers.