Abstract
Human resource executives are faced with a mandate to improve service levels while reducing the administrative costs to provide those services. Given the increasing acceptance of Web-based solutions to address processes such as annual benefits enrollment, HR has clearly realized the impact that technology can have in addressing those challenges. However, companies are not able to realize the return on investment unless employees are using the solution. This article details the advantages of automated benefits administration, the importance of providing solutions and interfaces that engage employees for increased performance, the value in initiating a comprehensive communications plan, and how employee engagement can lead to adoption of solutions and ultimately increased cost efficiencies and return on investment for companies.
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