Abstract
This article addresses the need for companies to educate their employees on the true value of their benefits, both monetary and service related, and on the policies and expectations of the organizations they work for. Doing so is not only costeffective but can actually help a great deal with employee retention. The best way to get relevant, personalized knowledge of this sort to employees, says the author, is by instituting Web-based HR communications, that is, by making reliable, up-to-date HR information accessible via the Internet, corporate portals and/or call centers. This article discusses the value added to the HR experience by sophisticated communications technology that empowers employees to make the most advantageous decisions. Employing a case study of the Wells Fargo/Norwest merger, the article also discusses how a Web-based HR knowledge base can help speed integration in corporate mergers. Finally, the impact of knowledgebase technology as we move into the future is addressed.
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