Improving Experiences in Trauma Care: How a Dedicated Trauma Consult Service Shaped Satisfaction for Patients,Families,and Providers

Abstract

This study explored the perspectives of trauma patients, their families/proxies, and healthcare providers to understand how a dedicated inpatient Trauma Consult Service (TCS) supports high-quality, coordinated care and to identify opportunities for improvement. Over 26 months, a mixed-methods survey collected ratings across five domains of care quality along with open-ended feedback. Responses were analyzed descriptively and inductively to identify themes. Feedback across respondent groups was consistently positive, highlighting three main themes: optimized system, skilled team, and patient-centred care. The TCS was perceived as enhancing continuity, collaboration, and overall care quality. These findings suggest that dedicated consultative services can strengthen coordination and support patient recovery and satisfaction in complex inpatient settings.