Patient engagement and patient experience have become an important focal point for health policy development in Ontario. Many healthcare delivery and planning organizations are exploring how to use patient experience information and data to improve the quality of their services and processes. Local Health Integration Networks (LHINs) are also beginning to include patient experience as a measure of local health system improvement. This article reviews the role of LHINs in developing patient experience information over their 10 year history and highlights current initiatives.
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