Cet article présente les notions de catégories cognitives et de jugement de typicalité. Le jugement de typicalité est lié à l'organisation catégorielle des connaisances. En tant que processus d'évaluation, il permet au consommateur de prendre des décisions, mais aussi de produire des connaissances nouvelles. Après une présentation des principales caractéristiques fonctionnelles du jugement de typicalité, les implications opérationnelles sont proposées.
Get full access to this article
View all access options for this article.
References
1.
AlbaJ. W.HutchinsonJ.W. (1987), Dimensions of consumer expertise, Journal of Consumer Research, 13, 411–454.
2.
AurierP. (1989), Segmentation: Une approche méthodologique, Recherche et Applications en Marketing, 4, 3, 53–74.
3.
Bar-HillelM. (1982), Studies of representativness, Judgment under uncertainty: heuristics and biases, ed. KahnemanD.SlovicP.TverskyA., Cambridge University Press, 69–83.
4.
BarrR. A.KaplanL. J. (1987). Category representations and their implications for category structure, Memory and Cognition, 15, 5, 397–418.
5.
BarsalouL. W. (1983), Ad hoc categories, Memory and Cognition, 11, 3, 211–227.
6.
BoushD. M.LokenB. (1991), A process-tracing study of brand extension evaluation, Journal of Marketing Research, 28, 1, 16–28.
7.
BracksM. (1985), The effect of product class knowledge on information search behavior, Journal of Consumer Research, 12, 1, 1–15.
8.
CaverniJ.-P. (1990), «Les activités de jugement», ed RichardJ-F.BonnetC.GhiglioneR.Traîté de psychologie cognitive, Dunod, t2, 128–138.
9.
ChangeurS.ChandonJ.-L. (1994), Le territoire de la marque: étude des frontières cognitives de la marque, papier de recherche IAE Aix en Provence, 424, mars.
10.
CohenJ. B.BasuK. (1987), Alternative models of categorization: Toward a contingent processing framework, Journal of Consumer Research, 13, 4, 455–472.
11.
CollinsA. M.QuillianM.R. (1969), Retrieval time from semantic memory, Journal of Verbal Learning and Verbal Behavior, 8, 240–247.
12.
CordierF. (1991), Les représentations privilégiées dans tous les états, Psychologie Française, 36, 2, 119–128.
13.
FodorJ. A. (1984), The modularity of mind, Bradford Book, MIT Press, Cambridge, MA.
14.
GuérinA.-M.ChandonJ.-L. (1994), Le pays d'origine: une catégorie cognitive ?, papier de recherche, IAE Aix en Provence, n°432, octobre.
15.
HoudéO. (1992), Catégorisation et développement cognitif, PUF, Paris.
16.
HowardJ. A.ShethJ. N. (1969), The Theory of Buyer Behavior, Wiley and Sons, NY.
17.
KahnemanD.TverskyA. (1972), Subjective probability: A judgment of representativeness, Cognitive Psychology, 3, 430–454.
18.
KahnemanD.TverskyA. (1982), On the psychology of prediction, Judgment under uncertainty: heuristics and biases, ed. KahnemanD.SlovicP.TverskyA., Cambridge University Press, 48–68.
19.
KaplanL. J.BarrR. A. (1991), The effects of feature necessity and extrinsicity on gradedness of category membership and class inclusion relations, British Journal of Psychology, 82, 427–440.
20.
KomatsuL. K. (1992), Recent views of conceptual structures, Psychological Bulletin, 112, 3, 500–526.
21.
LadweinR. (1993), Extension de marque et catégories cognitives, Thèse de Doctorat, IAE de Lille.
22.
LadweinR. (1994), Le jugement de typicalité dans l'évaluation de l'extension de marque, Recherche et Applications en Marketing, 9, 2, 1–18.
23.
LokenB.WardJ. (1990), Alternative approaches to understanding the determinants of typicality, Journal of Consumer Research, 17, 2, 111–126.
24.
McClellandJ. L.RumelhartD. E. (1986), Parallel Distributed Processing, vol 1 et 2, Bradford Book, MIT Press, Cambridge MA.
25.
MillerG. A. (1956), The magical number seven, plus or minus two: Some limits on our capacity for processing information, Psychological Review, 63, 81–97.
26.
NedungadiP.HutchinsonJ.W. (1985), The prototypicality of brands: Relationships with brand awarness, preference and usage, Advances in Consumer Research, 12, 498–503.
27.
NormanD. A. (1988), The psychology of everyday things, Basic Books.
28.
NosofskyR. M. (1988), Similarity, frequency, and category representations, Journal of Experimental Psychology: Learning, Memory and Cognition, 14, 1, 54–65.
29.
ReedS. K. (1972), Pattern recognition and categorization, Cognitive Psychology, 3, 207–238.
30.
RichardJ.-F. (1990), Les activités mentales: comprendre, raisonner, trouver des solutions, Armand Colin, Paris.
31.
RichardJ.-F. (1991), Les modèles de compréhension basés sur les structures de connaissance, Psychologie Française, 36, 2, 109–117.
32.
RoschE.MervisC. B. (1975), Family resemblances: Studies in the internal structure of categories, Cognitive Psychology, 7, 573–603.
ShiffrinR. M.SchneiderW. (1977), «Controlled and automatic human perception processing: II. perceptual learning, automatic attending, and a general theory», Psychological Review, 84, 127–190.
35.
SmithE. E.MedinD. L. (1981), Categories and concepts, Harvard University Press, Cambridge, Massachusetts.
36.
SujanM.DeklevaC. (1987), Product categorization and inference making: Some implications for comparative advertising, Journal of Consumer Research, 12, 1, 31–46.
37.
SujanM. (1985), Consumer knowledge: Effects on evaluation strategies mediating consumer judgments, Journal of Consumer Research, 12, 1, 31–46.
38.
TreismanA. M.GeladeG. (1980), «A feature integration theory of attention», Cognitive Psychology, 12, 97–136.
39.
TverskyA.KahnemanD. (1982), Judgments of and by representativeness, Judgment under uncertainty: heuristics and biases, ed. KahnemanD.SlovicP.TverskyA., Cambridge University Press, 84–100.
40.
TverskyA. (1977), Features of similarity, Psychological Review, 84, 327–352.
41.
WardJ. C.MaryBitner JoJohnBarnes (1992), Measuring the prototypicality and meaning of retail environments, Journal of Retailing, 68, 2, 194–220.