Cet article, tout en faisant le point des recherches en mature de segmentation présente une méthodologie comprenant sept phases:
— la définition du marché;
le choix des unités d'observation;
le choix d'un modèle de segmentation;
le choix des variables de segmentation;
le choix d'une méthode d'affectation;
la description des segments;
la validation des segments.
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