The value of conducting exit interviews and surveys (EIS) with public sector employees has been well documented and seems intuitively evident. Yet is the value of the information received through this technique worth the considerable investment in time and effort necessary to collect it? As a measure of accountability, this article introduces a method for determining the value of conducting EIS through the concept of return on investment (ROI). The advantages of employing an ROI analysis for EIS are fully explored, and a 7-step model for evaluating EIS through ROI is detailed.
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