e-Waste is generated at the staggering rate of 6.1 kg per person. In 2016, 44.7 million tonnes was generated globally, and the amount is estimated to reach 52 million tonnes annually by 2021. The management of this huge quantity of e-waste is a major problem across the world, primarily in developing countries. An effective e-waste management system is linked to the sustainability of e-waste processing plants, and currently it is plagued with different supply chain network (SCN) issues. To address the issues and challenges of SCN, there is a need to prioritize and address the constructs. The study thus combines two multiple criteria decision making (MCDM) tools, the analytical hierarchy process (AHP) and quality function deployment, to prioritize the constructs identified from literature and supported by field studies. The house of quality (HOQ) has been used for analyzing different stakeholders’ requirements. The degree of importance for HOQ-1 has been derived using the AHP tool. The study revealed the most intriguing issues and challenges of e-waste processing plants considering the requirements of different stakeholders. The results showed formal collection, storage, semi-informal collection, and e-waste quality to be the major issues of processing plants. The findings obtained from MCDM analysis have been validated though two case studies in India and China. If the results obtained are applied to the existing e-waste SCN, a holistic e-waste management system can be achieved for developing countries.
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