This article examines the differences between types of complaints and how they are resolved in
the context of whether local ombudsman programs are housed in Area Agencies on Aging (AAAs).
Nine of Kentucky's 15 local ombudsman programs are housed in AAAs, while 6are subcontracted
to non-AAA agencies. All complaints analyzed for this paper were received in the first year of a
pilot study and reported on standardized forms. Results revealed significant differences by
program auspice. Implications for the placement of ombudsmen programs are presented.
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