This pilot study describes the development and evaluation of a 10-item survey instrument
designed to measure nursing home residents' satisfaction with the care they receive. The
instrument, consisting of three domains with three items in each (evaluating physician services,
nursing services, and environment) and a global satisfaction item, was administered to 168
residents at four nursing homes within a 50-mile radius of Philadelphia. The test-retest and
interrater reliability of the instrument was evaluated at both the item and group levels. Results
indicate that this instrument measures satisfaction reliably over time by different interviewers.
Few significant correlations were found between the level of reported satisfaction and resident
characteristics such as age, cognitive functioning, gender, or facility of residence.
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