Albrecht, K.
(1988). At America's service: How corporations can revolutionize the way they treat their customers. Homewood, IL: Dow Jones-Irwin.
2.
Benson, S. P.
(1986). Counter cultures: Saleswomen, managers, and customers in American department stores, 1890-1940. Urbana: University of Illinois Press.
3.
Cobble, D. S.
(1991). Dishing it out: Waitresses and their unions in the twentieth century. Urbana: University of Illinois Press.
4.
Leidner, R.
(1993). Fast food, fast talk: Service work and the routinization of everyday life. Berkeley: University of California Press.
