Taking into account that research on organizational trust is fragmented, the present article proposes an integrated view of the episode of trust in organizations. To this end, the authors define trust and analyze its proximal and distal sources. They also examine the potential role of context, again considering proximal and distal facets. In addition, they explore the consequences of organizational trust leading to private and public social capital. Finally, the authors consider different levels of construct in the analysis of the trust episode in organizations. This effort helps integrate dispersed research efforts and reveals neglected research areas in the investigation on organizational trust and its connections to social capital.
Prenant en compte que la recherche sur la confiance organisationnelle est fragmentée, cet article propose une vision intégrée de l'épisode de la confiance dans les organisations. A cet effet, les auteurs définissent le concept de confiance et en analysent les sources, proches comme distantes. En outre, ils explorent les conséquences de la confiance organisationnelle conduisant au capital social privé et public. Finalement, les auteurs considèrent différents niveaux de construction dans l'analyse de l'épisode de la confiance dans les organisations. Cet effort vise à intégrer des recherches dispersées et révèle l'existence de domaines de recherche négligés dans l'étude de la confiance organisationnelle et de ses connexions avec le capital social.
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