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Abstract

This study utilized four plants of a large manufacturing organization to assess what impact implementing a Quality Circle program has on employee task and affective outcome response perceptions. The literature (nonempirical) supports the theory that employees' attitudes would improve following QC implementation. The Job Diagnostic Survey was used to obtain before/after measures on two plants that received Quality Circle intervention. In addition, two plants that did not receive QCs were used as comparison groups. The results indicated that there were no significant changes in employee perceptions following QC implementation. However, a trend analysis found a marginal decline in the variables, in that eight of twelve declined after QC implementation.

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The Impact of Implementing a Quality Circles Intervention on Employee Task Perceptions

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