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References
1.
Jongeward
D.
Everybody Wins — Transactional Analysis Applied to Organizations.
Addison-Wesley , Reading, Mass. , 1973 , pp. 56 –57 .
2.
Berne
E.
What Do You Say After You Say Hello?”
Grove Press , New York , 1972 .
3.
Jongeward, op. cit.