Employer shuttle systems in Connecticut and New Jersey are reviewed. The planning processes underlying system development, the approach used to determine potential markets for employer shuttle services, and service design principles are outlined, and system performance is evaluated. Several case studies are presented, and the requirements for a successful shuttle program are identified as reliable line-haul transit, a direct route to employer concentrations located not more than 20 min from the line-haul transit, a seamless transfer, a reasonable fare structure, employer and public interest and support, and an effective marketing program.
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