Framework for Measuring State Transportation Agency Performance in Context-Sensitive Solutions

Abstract

Approaches for measuring the performance of a department of transportation (DOT) in using context-sensitive solutions (CSS) are discussed. Empirical evidence indicates that state DOTs around the country are adopting CSS-based project development approaches and that they are also using performance measurement as a management tool. Such agencies, however, have almost no experience in measuring CSS performance. A proposed framework, based on dialogue with key CSS practitioners, could be used by state DOT staff and their stakeholders to develop customized performance measurement programs for CSS. The framework focuses on creating a set of measures that finds a balance between project-level and organization-level issues and between processes and outcomes. Project-level measurement focus areas discussed include use of multidisciplinary teams, public engagement, project problems and needs, project vision or goals, alternatives analysis, stakeholder satisfaction, construction and maintenance, and quality assurance review. Organization-level measurement focus areas include training, manuals, policies, staff motivation strategies, time frame and budget, and stakeholder satisfaction. It is concluded that a tailored, collaborative self-assessment approach to performance measurement that uses a balanced set of project and organizational measures that focus on both processes and outcomes can help DOTs implement CSS within their agencies more effectively.