The Continuing Education Customer: Key to Effective Programme Development 1

Adapted from Weingand, Darlene E. Customer Service in Libraries: Mandate for the New Millennium. (Chicago: ALA Editions, in press).

Gould, Roger. Transformations: Growth and Chance in Adult Life New York: Simon and Schuster , 1978.

Levinson, Daniel J. et al. The Seasons of a Man's Life. New York: Alfred A. Knopf, 1978.

Vaillant, George E. Adaptation to Life: How the Best and the Brightest Came of Age Boston: Little, Brown and Company, 1977.

Erikson, Erik H. Childhood and Society, 2nd ed. New York: W.W. Norton, 1963, and Identify: Youth and Crisis. Now York: W.W. Norton, 1968.

Neugarten, Bernice , ed. Middle Age and Aging. Chicago: University of Chicago Press, 1966.

Sheehy, Gail. Passages: Predictable Crises of Adult Life. New York: Hart Publishing Co., 1972 .

Sheehy, Gail. New Passages: Mapping Your Life Across Time . New York: Random House, 1995.

Robinson, Russell D. , 16-20.

Weingand, Darlene E. , Chapter 2.

Albrecht, Karl. The Only Thing That Matters, Bringing the Power of the Customer into the Center of Your Business. New York : Harper Business, 1992, 128-129.

Houle, Cyril O. The Design of Education. San Francisco: Jossey-Bass Publishers, 1976, 131-185,

Band, William A. , 77-79.

Albrecht , op. cit, 112-114.

Hunt, E. Stephen , ed. Professional Workers as Learners: The Scope, Problems and Accountability of Continuing Professional Education in the 1990s. Washington, D.C.: Office of Educational Research and Improvement, U.S. Department of Education , 1992, 84.