Performance Measurements: Principles and Practice

Orr, R.H. "Measuring the Goodness of Library Services: A General Framework for Considering Quantitative Measures". Journal of Documentation 29: 315-332 (1973).

Buckland, M.K. Book Availability and the Library User. New York: Pergamon, 1975, pp. 109-131.

Hindle, A. "A Theoretical Note Concerning the Adaptivity of Demand for Library Documents". Journal of Documentation 33: 305-308 (1977).

Orr, R.H. "The Scientist as Information Processor: A Conceptual Model Illustrated with Data on Variables Related to Library Utilization". In Nelson, C. E. and D. K. Pollock. Communication among Scientists and Engineers. Lexington, Mass.: D. C. Heath, 1970 , pp. 143-189.

Ford, G. User Studies: An Introductory Guide and Bibliography. Sheffield: Centre for Research on User Studies, 1977. See pp. 38-40.

Revill, D.H. "'Availability' As a Performance Measure for Academic Libraries" Journal of Librarianship 19: 14-30 (1987).

Vickery, B.C. et. al. "Report ... on surveys carried out in 1964 on the use of the library". In: University Grants Committee. Report of the Commission on Libraries . London: H.M.S.O., 1967, pp. 213-228.

Llinas, J. and E.T. O'Neill. "The Effect of Cyclic Demand on Book Availability". ProceedingsoftheASIS 10: 123-124 ( 1973).

Hamburg, M. et. al. "Library Objectives and Performance Measures and their Use in Decision Making". Library Quarterly 42: 107-128 (1972).

Meier, R.L. "Efficiency Criteria for the Operation of Large Libraries". Library Quarterly 31: 215-234 (1961).

Williams, R. "An Unobtrusive Survey of Academic Library Reference Services". Library and Information Research News 10 (37/38): 12-40.

Stone, S. "Ouality Control in Interlibrary Loan Services: Some User Perspectives ". In: Ford, G. Inter-library Lending: Practice, Politics and Prospects. London: Rosendale, 1984, pp. 53-73.

Blagden, J. Do We Really Need Libraries? New York: Saur, 1980, pp. 111-140.