Organisational and technological factors affecting efficient service delivery in trustworthy digital repositories: A qualitative approach

Abstract

This study was undertaken to identify the organisational and technological factors that affect the efficiency of service delivery in trustworthy digital repositories of university libraries, where digital repositories have become increasingly common. The interpretive research paradigm, which relies on qualitative research, was adopted for the study. Data was collected through semi-structured interviews with nine participants from selected universities in the South West region of Nigeria. The data was analysed thematically to explore the factors affecting service delivery in trustworthy digital repositories. The findings show that both organisational factors (such as standardised organisation policies, stakeholders’ participation and financial sustainability) and technological factors (digital repository certification, technological standards, etc.) have a significant effect on service delivery in a university-based trustworthy digital repository. It is concluded that by adopting these factors, institutions can establish digital repositories that are not merely data storage facilities, but also trusted and valuable sources of scholarly information and knowledge.