Abstract
Changes in the provision of information brought about through the emergence of electronic information resources have created subsequent changes in the skills needed by information professionals. Information professionals are now expected to be aware of and capable of using emerging information communication technologies, as well as having essential communication skills. Professional bodies, such as CILIP in the UK and the ALA in the US, recognize the importance of continuing professional development in order to keep skills and expertise up-to-date for all aspects of work. The necessity of ICT skills has a clear impact on reference service professionals, with the emergence of digital reference services. A research project carried out at Liverpool John Moores University into the provision of electronic information in Nigeria identified a significant skills gap amongst information professionals. Collaboration and strategic management of resources may be key to alleviating this problem.
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