Alison Scammell, 'The bigger picture: cultural change and the cLib programme'. International Institute for Electronic Library Research, De Monttort University , Milton Keynes, UK. http://www.ukoln.ac.uk/services/papers/bl/ans-1997/scammell/iap-html/tsld001.htm .
2.
Deakin University Strategic Planning Framework. http://www.deakin.edu. au/vc/vc/strategic/strategic.php.
3.
The process is owned and facilitated by consultants, Austin Thompson and Associates, Sydney, Australia, who have been working with the Library, and now Learning Services, since 1996.
4.
Robert S. Kaplan , David P. Norton, The balanced scorecard: translating strategy into action. Boston, Mass., Harvard Business School Press, 1996.
5.
Saint-Onge. Hubert , 'Creating a knowledge-driven enterprise ', workshop notes, sponsored by Clarica, and presented in Sydney. Australia, July 4th 2001 .
