Janette Logan reports on the findings of a research study which examined the experiences of adoptive parents and birth parents who were involved in an information exchange scheme. While both acknowledged the importance of exchanging information, different views were expressed as to how the exchange should happen and people's experiences were considerably influenced by their pattern and process of exchange. This study provides empirical evidence to suggest that the exchange of information is by no means straightforward and easy to accomplish in a way that satisfies the needs — in particular the long-term needs — of those involved in the adoption triangle.