TQM in Healthcare

Omachonu V.K. , ‘Total Quality Productivity Management in Health Care Organizations’, Industrial Engineering and Management Press, Institute of Industrial Engineers, 1991, ISBN 0 89806 113 X.

Howe R.C. , ‘Tools to Measure Quality and Productivity: Goals, Obstacles, Costs and Critical Links’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 2326, ISSN 1045 5973.

Batchelor G.J. Esmond T.H. Jr. , ‘Maintaining High Quality Patient Care While Controlling Costs’, Healthcare Financial Management, Vol. 43.2, Feb 1989, pp. 2030.

Fortune L. , ‘Improving Customer-Supplier Relations in Health Care Organizations’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 1013, ISSN 1045 5973.

Gordon D. R. Cannon S.C. , ‘Building Quality into the Structure, Process and Outcome Health Care’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 3538, ISSN 1045–5973.

Chang C. Kachhal S.K.M. , ‘A structured Design of Medical Care Quality Management System’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 5458, ISSN 1045–5973.

Milakovich M.E. , ‘Creating a Total Quality Health Care Environment’, Health Care Management Review, Vol. 16.2, Spring 1991, pp. 920.

Schmitt W. A. , ‘Quality Assurance: A Shift in Focus’, Computers in Healthcare, Vol. 12.5, May 1991, pp. 1620.

Everett M James B.C. , ‘Continuous Quality Improvement in Healthcare: A Natural Fit’, Journal for Quality and Participation, Jan/Feb 1991, pp. 1014.

Grant R.A. , ‘Joining Service and Quality Strateg is’, Trustee, Vol. 43.10, Oct 1990, p. 18.

Koska M. , New JCAHO Standards Emphasize Continuous Quality Improvement’, Hospitals, Vol. 65.15, Aug 1991, pp. 4144.

Gordon and Cannon, op.cit.

Hendry R. , ‘Total Quality Management Applied in a Healthcare System’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 39, ISSN 1045–5973.

Smith M.W. Miller T.D. , ‘A New Era in Healthcare Management Technology: Application of Continuous Quality Improvement Principles to Traditional Productivity Measurement’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 1522, ISSN 1045–5973.

Kralovec O.J. , ‘Comparison of the Effectiveness of the Crosby/Deming/Juran Methodologies in the Healthcare environment’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 5053, ISSN 1045–5973.

Schramm W.R. , ‘Seeking Organization Assistance for Process Quality Improvement’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 5963, ISSN 1045–5973.

Gordon , and Cannon op. cit.

Williamson S. , ‘Managing Quality in a Service Business’, Hospital Material Management Quartely, Vol. 12.3, Feb 1991, pp. 610.

Beckham J.D. , ‘Quality Is Not Enough’, Healthcare Forum, Vol. 33.6, Nov/Dec 1990, pp. 7173.

Flower J. , ‘Managing Quality’, Healthcare Forum, Vol. 33.5, Sep/Oct 1990, pp. 6468.

Bohan G.P. , ‘Building a High-Performance Team’, Health Care Supervisor, Vol. 8.4, July 1990, pp. 1521.

Gordon , and Cannon op. cit.

Omachonu , op. cit.

James B.C. , ‘How Do You Involve Physicians in TQM?’, Journal for Quality and Participation, Jan/Feb 1991, pp. 4247.

Kralovec O.J. , ‘Clinical Quality Improvement Without Fear’, Healthcare Forum, Vol. 33.4, Jul/Aug 1990, pp. 3234.

Heilig S. , ‘The Team Approach to Change’, Healthcare Forum, Vol. 33.4, Jul/Aug 1990, pp. 1922.

Hendricks C.F. Triplett A. , ‘TQM: Strategy for 1990s Management’, Personnel Administration, (24), Dec 1989, pp. 4248.

Claus L.M. , ‘Total Quality Management: A Healthcare Application’, Total Quality Management, Vol. 2, 2, 1991, pp. 131148.

Everett , and James op. cit.

Laffel G. , ‘Implementing Quality Management in Health Care: The Challenges Ahead’, Quality Progress, Vol. 23.11, Nov 1990, pp. 2932.

Howe , op. cit.

Smith , and Miller op. cit.

Ibid.

Howe , op.cit.

Fortune , op.cit.

Smith , and Miller op. cit.

Fortune , op. cit.

Albert M. , ‘Developing a Service-Oriented Health Care Culture’, Hospital and Health Service Administration, Vol. 34.2, Summer 1989, pp. 167183.

Nelson C.W. Goldstein A.S. , ‘Health Care Quality: The New Marketing Challenge’, Health Care Management Review, Vol. 14.2, Spring 1989, pp. 8795.

Chang , and Kachhal op. cit.

Coleman L.G. , ‘Health Care Providers Urged to Improve Quality’, Marketing News, Vol. 25.10, May 1991, p. 16.

Howe , op. cit.

Smith , and Miller op. cit.

Kralovec , op. cit.

Howe , op. cit.

Harvey J. , ‘Just-in-Time Health and Human Services: A Clinical Approach’, Public Productivity and Management Review, Vol. 13.1, Fall 1989, pp. 7788.

Fortune , op. cit.

Smith , and Miller op. cit.

Gordon , and Cannon op. cit.

Albert , op. cit.

Pasciullo R.J. Morris R.A. , ‘Communicating Quality’, 1989 Conference Proceedings of the QQ & PHS Quest for Quality & Productivity in Health Services, held in Washington USA, pp. 4549, ISSN 1045–5973.

Gordon , and Cannon op. cit.

Omachonu , op. cit.

Ryan J. , ‘Health Care Quality Assurance Regulation’, Quality Progress, May 1987, pp. 2729.

Millenson M.L. , ‘Making Health Care Measure Up’, Quality Progress, May 1987, pp. 3536.

Graves F.W. , ‘Measuring the Quality Health Care for Decision Support’, Quality Progress, May 1987, pp. 3738.

Millenson M.L. , ‘A Prescription for Change’, Quality Progress, May 1987, pp. 1720.

Williamson J. , ‘Providing Quality Care’, Health Services Management, Feb 1991, pp. 1823.

Millenson , op. cit.

Williamson , op. cit.

‘Quality of Care’, A Report by the American Medical Association's Council on Medical Service, Quality Progress, May 1987 pp. 2224.

Enbanks P. , ‘Restructuring Care: Patient focus is Key to Innovation’, Hospitals, Vol. 65.15, Aug 1991, pp. 2627.

Gillem T.R. , ‘Hospital Quality Trends’, from ‘When America Does it Right; Case Studies in Service Quality’, edited by Spechler, J.W. , Industrial Engineering and Management Press, Institute of Industrial Engineers.

Jones H.M. , ‘Quality in Health Care Can be Demonstrated’, Business Forum, Vol. 15.4, Winter 1991, pp. 1820.

Ummel S.L. , ‘Total Quality Management: Healthcare's, Complex and Timely Choice’, Computers in Healthcare, Vol. 11.8, Aug 1990, p. 36.

Burda D. , ‘Top 100’ List of Hospitals with the Lowest Medicare Mortality Rates Gets Mixed Reviews’, Modern Healthcare, Vol. 19–26, June 1989, pp. 4042.

Howe , op. cit.

Griffiths R. , ‘Report of the NHS Management Inquiry’, Department of Health and Social Security, London, 1983.

‘Working for Patients’, The Health Service, Caring for the 1990's, Department of Health, London, 1989.

Gray R. , ‘National Health Service Reform: The Shape of Things to Come’, Management Accounting, June 1989, pp. 2425.

Yorkshire Regional Health Authority: Public Health Report. Single-Issue Health Report No. 1, ‘Quality in Contracts’, Nov 1990.

Department of Health, ‘Working for Patients: Medical Audit’, Working Paper 6, The Health Service, Caring for the 1990's, Department of Health, London, 1989.

Shaw C. , ‘Specifications for Hospital Medical Audit’, Health Services Management, June 1991, pp. 124125.

Bull A. , ‘Doctors, Managers and Audit’, Health Services Management, Dec. 1990, pp. 275276.

Royal College of Surgeons, ‘Guidelines to Clinical Audit in Surgical Practice’, Royal College of Surgeons, London, 1990.

Royal College of Physicians, ‘Medical Audit: A First Report - What Why and How?’, Royal College of Physicians, London, 1990.

‘The Quality of Medical Care: Report of the Standing Medical Advisory Committee for the Secretaries of State for Health and Wales’, HMSO, London1990.

Taken from a paper presented by Haigh B. and Morris D. entitled ‘Total Quality and British Care Services’ presented at the British Academy of Management Conference, held September 1989.

‘Talking TQMII, NHSME News, Issue no. 47, July 1991, p. 5.

Tietjen C. , ‘Management Development in the NHS’, Personnel Management, May 1991, pp. 5255.

Jessome P. , ‘The Application of Total Quality Control to a Hospital Setting’, Proceedings of the OMA UK Annual International Conference, The Management of Service operations, held Jan 1988, University of Warwick, pp. 225239.

Morris B. , ‘Total Quality Management and the Customer’, Proceedings from the Conference on Total Quality Management in the NHS, held November 1990, Birmingham.

Carruthers I. Holland P. , ‘Quality Assurance - Choice for the Individual’, International Journal of Healthcare Assurance, Vol. 4.2, 1991, pp. 917.

‘Fourteen Steps to Quality’, NHSME News, Issue no. 45, May 1991. pp. 89

‘Improving Quality Systematically’, NHSME News, Issue no. 38, Dec 1990, p. 2.

Fullerton H. Price C. ‘Culture Change in the NHS’, Personnel Management, March 1991, pp. 5053.

Liddle B. Gilby S. , ‘Personalising the Service Quality in Action’, International Journal of Health Care Quality Assurance, Vol. 4.2, 1991, pp. 48.

Harris N. Hindhaugh J. Thomas J. , ‘Quality in the NHS: Real or Illusionary Change?’, Health Services Management, April 1991.

Walshe K. Lyons C. Coles J. Bennett J. , ‘Quality Assurance in Practice: Research in Brighton Health Auithority’, International Journal of Health Care Quality Assurance, Vol. 4.2, 1991, pp. 2735.