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Ross , and Schneider 1992, op.cit.

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Thomas , 1992, op.cit.

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James , 1991, op.cit.

Thomas , 1992, op.cit.

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Hall , and Parker 1993, op.cit.

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CIRCA/MOPS, Performance Measurement, DTI Report, CENTRIM, University of Brighton, 1994.

Maskell , 1991, op.cit.

CIRCA/MOPS, 1994, op.cit.

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