Is Quality Management Working in the UK?

Luchs R. ‘Successful Businesses Compete on Quality -Not Costs’, Long Range Planning, Vol. 19, No. 1, 1986, pp. 12–17; Ross J.E. and Shetty, Y.K., ‘Making Quality a Fundamental Part of Strategy’, Long Range Planning, Vol. 18, No. 1, 1985, pp 53–58.

Trevor M. ‘Quality Control - Learning From the Japanese’, Long Range Planning, Vol. 19, No. 5, 1986, pp. 46–53.

Reitsperger W.D. and Daniel S.J. ‘Dynamic Manufacturing: A Comparison of Attitudes in the USA and Japan’, Management International Review, Vol. 30, No. 3, 1990, pp. 203–216; Reitsperger, W.D. and Daniel, S.J., ‘A Comparison of Quality Attitudes in the USA and Japan: Empirical Evidence’, Journal of Management Studies, Vol. 28, 1991, pp. 85–99.

Raynor M.E. ‘Quality as a Strategic Weapon’, Journal of Business Strategy, Vol.15, No. 5, 1992, pp 3–9.

Juran J. ‘Made in the USA: A Renaissance in Quality,’ Harvard Business Review, July-August, 1993, pp. 42–50.

Hill S. ‘Why Quality Circles Failed but Total Quality Management Might Succeed,’ British Journal of Industrial Relations, Vol. 29, No. 4, 1991, pp. 541–568.

Voss C. and O'Brien R. In Search of Quality, London Business School Working Paper, 1992.

Gill J. and Whittle S. ‘Management by Panacea: Accounting for Transience’, Journal of Management Studies, Vol. 30, No. 2, 1993, pp. 281–295.

Wilkinson A. Redman T. and Snape E. Quality and the Manager, London: Institute of Management, 1993.

Lascelles D.M. and Dale B.G. ‘A Study of the Quality Management Methods Employed by UK Automotive Suppliers’, Quality and Reliability Engineering International, Vol. 4, No. 3, 1988, pp. 301–309.

Hegarty S. ‘On the Quest for Quality’, Personnel Today, July, 1993, pp. 19–22.

Small Business Research Trust, National Westminster Quarterly Survey of Small Business, Number 3, Milton Keynes: Open University, 1993.

Kathawala Y ‘A Comparative Analysis of Selected Approaches to Quality’, The International Journal of Quality & Reliability Management, Vol. 6, No. 5, 1989, pp. 7–17.

Collard R and Dale B. ‘Quality Circles.’ in Sisson K. (Ed.) Personnel Management in Britain, Oxford: Basil Blackwell, 1989.

Honeycutt A. ‘Total Quality Management at TRW’, Journal of Management Development, Vol. 12, No. 5, 1993, pp. 3–11.

Heller R. ‘How BA Engineered its Turnaround’, Management Today, September, 1992, pp. 50–55; Van Ham, K. and Williams, R., ‘The Quest for Quality at Phillips’, Long Range Planning, Vol. 19, No. 6, 1986, pp. 25–30.

Schneider A.J. ‘TQM and the Financial Function’, Journal of Business Strategy, Vol. 13, No. 5, 1993, pp. 21–25; O'Neill, P.H. and Smith, P.L., ‘The Quality Struggle - From Two Angles’, Financial Executive, May/June, 1991, pp. 51–60.

Marginson P.M. Edwards P.K. Martin R. Purcell J. and Sisson K. Beyond the Workplace: Managing Industrial Relations in the Multi-Establishment Enterprise, Oxford: Blackwell, 1988.

General Accounting Office, US Companies Improve Performance Through Quality Efforts, New York: General Accounting Office, 1991.

Jackson S. ‘Calling in the Gurus’, Director, October, 1990, pp. 95–101.

Hill R.C. ‘When The Going Gets Rough: A Baldridge Award Winner on the Line’, Academy of Management Executive, Vol. 7, No. 3, 1993, pp. 75–79.

De Meyer, A. , ‘Managing The Post Lean Factory: Will It Be The Virtual Factory’, Proceedings of European Personnel Management Conference, Stockholm, pp 7–14, 1993.

De Meyer, A. , Nakane, J. , Miller, J. G. and Ferdows, K. , Flexibility: The Next Competitive Battle, Manufacturing Roundtable Report Series, Boston University School of Management, 1987.

Peters T . Thriving on Chaos, London: Macmillan, 1987.

Alexander L.D. ‘Successfully Implementing Strategic Decisions’, Long Range Planning, Vol. 18, No. 3, pp. 91–97.

Deming W.E. Out of the Crisis, Cambridge, Mass: MIT Centre for Advanced Engineering Study.

Saski N. quoted in You Won't Do it!, London: National Quality Campaign, 1984.