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Abstract

A key source of competitive advantage stems from the possession and use of specialised knowledge. But to use such knowledge, firms must learn to share it both within and across appropriate departments and firm boundaries. Based on our empirical research on the key factors affecting knowledge-sharing success and our consulting work putting our findings into action, we develop a series of questions and guidelines designed to guide managers in their own knowledge-sharing efforts.

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The Keys to Successful Knowledge-Sharing

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