The 3 C's of Intranet Effectiveness: A Checklist for the General Manager

Garvin D. A. , ‘The Processes of Organization Management’, Sloan Management Review, Summer, 1998, pp. 33–50.

Watson, R.T. , Berthon, P. R. , Pitt, L.F. and Zinkhan, G.M. , Electronic Commerce: The Strategic Perspective, Fort Worth, TX: The Dryden Press, 1999.

Murgolo-Poore, M.E. and Pitt, L.F. , ‘Intranets and Employee Communication: PR Behind the Firewall’, Journal of Communication Management, Vol. 5, No. 3, 2001, pp. 231–241.

Majchrzak, A. , Rice, R.E. , Malhotra, A. , King, N. and Ba S. , ‘Technology Adaptation: The Case of a Computer-Supported Inter-Organizational Virtual Team’, MIS Quarterly, Vol. 24, No. 4 (Dec), 2000, pp. 569–584.

Duffy, J. , ‘Knowledge Exchange at Glaxo Wellcome’, Information Management Journal, Vol. 34, No. 3 (July), 2000, pp. 64–71.

These examples are all drawn from The Conference Board's website on intranets: http://www.conference-board.org/products/intranet-white-paper.cfm

Hinrichs, R. , ‘Intranets, The New Internet,’ Windows Magazine, 8 October 1997, p. 47.

Shepherd, C. , ‘Assessing Intranet Cost-benefit,’ 2000 (See www.fastrak-consulting.co.uk/tactix/features.htm).

Churchill G.A. , ‘A Paradigm for Developing Better Measures of Marketing Constructs,’ Journal of Marketing Research, Vol. 16, February 1979, pp. 64–73.

Murgolo-Poore, M.E. , Pitt, L.F. and Ewing, M.T. , ‘Intranets in Australian Organizations: A Survey and Effectiveness Measure’, Curtin Business School Working Papers Series, 0101, 2001, ISSN: 1327–8320.

Gerstner, J. , ‘The Promise of Intranets,’ 1999, (www.iabc.com/events/intra.htm)