This paper reviews research on occupational stress as it is relevant to the demands made upon members of the emergency services, in particular fire service and ambulance personnel. Personal characteristics which may enhance or alleviate reactions to job stress are considered in concert with the effects, both positive and negative, of the support provided by other people, whether co-workers or family members. Particular attention is paid to the impact of stress upon volunteer personnel, as the characteristics which motivate people to take voluntary positions may in some cases heighten their reaction to job stressors.
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