In this article, we analyze the managerialistic ideology of marketing theory by focusing on “customerism”—the customer-oriented managerialism that characterizes marketing. As an ideology, customerism has made it possible for marketing to discursively compete with different management fields in directing the management of organizational members. We base our notion of managerialism in Foucauldian works on power and make a distinction between three forms of power/managerialism: sovereign, disciplinary, and pastoral. Our analysis displays how the forms of power underpinning the customeristic ideology inherent to marketing theory have changed over time, thereby contributing to the reproduction and extension of that ideology. In particular, we show how different articulations of marketing discourse have developed the managerialism of marketing in such a way that today (1) organizational members around the world are meant to be affected by it and (2) it is meant to affect these organizational members in a deeper way.
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