Book Review: When the state meets the street: Public service and moral agency

Ansell C. K. (2011). Pragmatist democracy: Evolutionary learning as public philosophy. New York, NY: Oxford University Press.

Elmore R. F. (1980). Backward mapping : Implementation research and policy decisions. Political Science Quarterly, 94, 601-616.

Keulemans S. Groeneveld S. (2019). Supervisory leadership at the frontlines: Street-level discretion, supervisor influence, and street-level bureaucrats’ attitude towards clients. Journal of Public Administration, Research, and Theory.

Lipsky M. (1980). Street-level bureaucracy: Dilemmas of the individual in public services. New York, NY: Russel Sage Foundation.

Maynard-Moody S. Musheno M. (2003). Cops, teachers, counselors: Stories from the front lines of public services. Ann Arbor: University of Michigan Press.

Oberfield Z. W. (2014). Becoming bureaucrats: Socialization at the front lines of government services. Philadelphia: University of Pennsylvania Press.

Tummers L. L. G. Bekkers V. Vink E. Musheno M. (2015). Coping during public service delivery : A conceptualization and systematic review of the literature. Journal of Public Administration Research & Theory, 25, 1099-1126. doi:10.1093/jopart/muu056

Watkins-Hayes C. (2009). The new welfare bureaucrats. Chicago, IL: University of Chicago.