Book Review: Vaughn,Jacqueline,& Otenyo,Eric (2007). Managerial Discretion in Government Decision Making: Beyond the Street Level. Sudbury,MA: Jones and Bartlett

Milakovich, Michael E. , & Gordon, George J. (1997). Public administration in America (9th ed.). Belmont, CA: Wadsworth.

Kearns, Kevin P. (1996). Managing for accountability: Preserving the public trust in public and nonprofit organizations. San Francisco : Jossey-Bass.