Business etiquette skills are necessary to complete the education of marketing students. This article describes why business etiquette is important and provides examples of what business etiquette skills should be taught. Finally, methods for presenting business etiquette in a senior marketing management course are described.
Get full access to this article
View all access options for this article.
References
1.
Bennett, Amanda (1990). "Many Consumers Expect Better Service—and Say They Are Willing to Pay for It."Wall Street Journal, 12 November: B1.
2.
Chapman, Joseph D. , and Ramon A. Avila (1991). "Sales Training for Students: An Experiential Approach."Marketing Education Review, 1 (Winter): 54-59.
3.
Conant, Jeffrey S. , Denise T. Smart, and Craig A. Kelley (1988). "Master Teaching: Pursuing Excellence in Marketing Education."Journal of Marketing Education, 10 (Fall): 3-13.
4.
Crossen, Cynthia (1990). "Simple Apology for Poor Service Is in Sorry State."Wall Street Journal, 29 November: B1.
5.
Dibsie, Patricia (1990). "Executive Etiquette: Young Graduates Just Don't Have It."The Sacramento Union, 9 October: B1.
6.
Humphries, Ann (1990). "Business Manners for the '90s."Business and Economic Review, 36 (April-June): 3-6.
7.
Kelley, Craig A. , and Ralph M. Gaedeke (1990). "Student and Employer Evaluation of Hiring Criteria for Entry-level Marketing Positions."Journal of Marketing Education, 12 (Fall): 64-71.
8.
Stretch, Shirley M. , and Shelley S. Harp (1991). "Retail Internships: An Experiential Learning Challenge."Marketing Education Review, 1 (Winter): 66-75.
9.
Wakin, Edward (1986). "Manners Make the Manager."Today's Office, June: 45-48.