Berwick DM, James B., Coye MJConnections between quality measurement and improvement. Med Care. 2003;41(1 suppl): 130-8.
2.
Fung CH, Lim YW, Mattke S., Damberg C., Shekelle PGSystematic review: the evidence that publishing patient care performance data improves quality-of-care. Ann Intern Med. 2008; 148(2):111-23.
3.
Hibbard JHWhat can we say about the impact of public reporting? Inconsistent execution yields variable results. Ann Intern Med. 2008 ;148(2):160-1.
4.
Lubalin JS, Harris-Kojetin LDWhat do consumers want and need to know in making health care choices? Med Care Res Rev. 1999;56(suppl 1):67-102.
5.
Vonberg RP, Sander C., Gastmeier P.Consumer attitudes about health care acquired infections: a German survey on factors considered important in the choice of a hospital. Am J Med Qual. 2008;23(1):56-9.
6.
Losina E., Plerhoples T., Fossel AH, et al. Offering patients the opportunity to choose their hospital for total knee replacement: impact on satisfaction with the surgery. Arthritis Rheum. 2005;53(5):646-52.
7.
Lilford R., Pronovost P.Using hospital mortality rates to judge hospital performance: a bad idea that just won’t go away. BMJ. 2010;340:c2016.
8.
Lilford RJ, Brown CA, Nicholl J.Use of process measures to monitor the quality of clinical practice. BMJ. 2007;335(7621): 648-50.
