This paper discusses critical issues in cross-cultural communication and collaboration using desktop videoconferencing tools. Our first objective is to propose a conceptual framework for predicting which issues will be important for communication in cross-cultural desktop videoconferencing. Using this framework, we suggest necessary functionality regarding floor control policies in videoconferences. We then suggest some actual software mechanisms that could implement these policies to videoconferencing software builders. Finally, we present some conduct guidelines for people who will be involved as participants in cross-cultural desktop videoconferences.
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