We summarize empirical work examining the impact on users of information technology (IT) and identify some gaps in current knowledge. We outline some alternative multivariate models of users’ reactions to IT, describe an initial empirical test of this work and argue the need for the specification of multivariate models to guide further empirical, theoretical and practical developments. In particular we argue that models of this kind can be used as aids in managing the development, implementation and use of IT.
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