Robo-Apocalypse? Response and outlook on the post-COVID-19 future of work

Atkinson J (1984) Manpower strategies for flexible organizations. Personnel Management 16: 28–31.

Dery K Van Der Meulen N Sebastian I (2018) Employee experience: Enabling your future workforce strategy. MIT Sloan Center for Information Systems Research XVIII(9). Available at: https://sloanreview.mit.edu/article/using-ai-toenhance-business-operations/ (accessed 12 May 2020).

Frey C (2019) The Technology Trap. Oxford: Oxford University Press.

Frey C Osborne M (2013) The future of employment: How susceptible are jobs to computerization? Oxford Working Paper, Oxford University, Oxford, September.

Frey C Osborne M (2017) The future of employment: How susceptible are jobs to computerization? Technological Forecasting and Social Change 114: 254–280.

Goldin I Mariathsan M (2016) The Butterfly Defect. How Globalization Creates Systemic Risks and What to Do about It. Princeton, NJ; Oxford: Princeton University Press.

Karr J Loh K San Andres E (2020) COVID-19, 4IR and the future of work. APEC Policy Support Unit Brief No. 34, June. Beijing: Asia-Pacific Economic Cooperation.

Lacity M Willcocks L (2017) A new approach to service automation. Sloan Management Review, 13 September, pp. 41–49.

Lacity M Willcocks L (2018) Robotic and Cognitive Automation: The Next Phase. Stratford Upon Avon: SB Publishing.

McKinsey (2020) How COVID-19 has pushed companies over the technology tipping point – and transformed business forever. McKinsey & Company. Digital and Strategy and Corporate Finance Practices, 5 October. McKinsey.com

McKinsey Global Institute (MGI) (2017) Jobs Lost, Jobs Gained: Workforce Transitions in a Time of Automation. San Francisco, CA; Chicago, IL; Brussels; London: McKinsey & Company.

McKinsey Global Institute (MGI) (2020a) The future of work in Europe: Automation, workforce transitions, and the shifting geography of employment. McKinsey Global Institute, June.

McKinsey Global Institute (MGI) (2020b) What 800 executives envision for the post-pandemic workforce. Paper, McKinsey Global Institute, New York, September.

Susskind D (2020) A World Without Work. UK: Allen Lane.

Tarafdar M Beath CM Ross J (2019) Using AI to enhance business operations. MIT Sloan Management Review, 11 June. Available at: https://sloanreview.mit.edu/article/using-ai-to-enhance-business-operations/ (accessed 12 May 2020).

Willcocks L (2020a) COVID-19 may exacerbate the digital divide among businesses. LSE Business Review, September. Available at: https://blogs.lse.ac.uk/businessreview/2020/09/03/covid-19-may-exacerbate-the-digital-divide-among-businesses/

Willcocks L (2020b) Remote working – Here to stay? LSE Business Review, April. Available at: https://blogs.lse.ac.uk/businessreview/2020/04/02/remote-working-here-to-stay/

Willcocks L (2020c) Why misleading metaphors are fooling managers about the use of AI. Forbes, 23 April. https://www.forbes.com/sites/londonschoolofeconomics/2020/04/23/

Willcocks L (2021) Global Business: Management. Stratford Upon Avon: SB Publishing.

Willcocks L Lacity M (2016) Service Automation Robots and the Future of Work. Stratford Upon Avon: SB Publishing.

Willcocks L Hindle J Lacity M (2019) Becoming Strategic with Robotic Process Automation. Stratford Upon Avon: SB Publishing.

World Economic Forum (2020) We need a global reskilling revolution – Here’s why. Briefing Paper, World Economic Forum, 22 January. Geneva.