Off-campus Library Services During The Covid-19 Pandemic In Developing Countries: Perspectives From Pakistani University Librarians

Abstract

This study explores librarians’ perspectives on off-campus library services during the COVID-19 pandemic in universities across Islamabad, Pakistan. A quantitative research approach was employed, collecting data from librarians’ post-census using a valid and reliable questionnaire. Findings indicate a generally positive perception of off-campus library services, including article delivery, remote service provision, web page accessibility on official platforms, and the presence of an official library homepage. Librarians from private universities exhibited a more favorable view of these services. However, several challenges were identified including prolonged information search duration, deficiencies in real-time search skills, the absence of an official policy for off-campus services, and limited staff engagement in service delivery. Private university librarians faced more hurdles than their public sector counterparts. Moreover, librarians at regional campuses experienced limited freedom in managing official library websites, resulting in lower students’ awareness of online library services compared to main campuses. Notably, librarians’ qualifications did not significantly influence their perceptions of off-campus library services. To enhance future remote library services, the study recommends advanced technology training for librarians, improved online promotion of library resources, the inclusion of local research in the Higher Education Commission (HEC) repository, upgraded IT infrastructure, user orientation programs, enhanced access to scholarly digital resources, and better integration of off-campus library services with core library functions. These recommendations aim to strengthen Internet-based library services, ensuring greater accessibility and resilience in challenging times.